A shopper can now start a return with either Email or Order Number & Shipping Zip Code bringing more choice, convenience and flexibility to your returns experience. If the shopper opts to return by Order Number and Shipping Zip Code, they are brought directly to the product selection page, bypassing email verification to stay in one seamless flow. 

By using the Order Number and Shipping Zip Code, the shopper will have access to the products in that specific order only. 

Enable order number in Returnly

How to add "Start with Order Number" to your return flow

  • Log in to the Returnly dashboard
  • Click on the Customize tab on the left nav
  • Select In the Welcome section of the Welcome Page tab
  • Check Enable “Start with Order number and Zip” and click Save
  • If you have customizations in the Head Html, please add this CSS code snippet (styles) at the end of the section

CSS code snippet (styles):

<style>
.start-return-form.form-start input[type="email"],
.start-return-form.form-start input[type="text"],
.start-return-form.form-start input[type="number"] {
    border: none;
    color: black;
}
   
.start-return-form.form-start input[type="email"]:hover,
.start-return-form.form-start input[type="text"]:hover,
.start-return-form.form-start input[type="number"]:hover,
.start-return-form.form-start input[type="email"]:focus,
.start-return-form.form-start input[type="text"]:focus,
.start-return-form.form-start input[type="number"]:focus {
    border: none;
    color: black;
}

.start-return-btn.return-btn,
.start-return-form.form-start input[type="submit"],
.gift-return-btn,
.btn.brand-btn,
a.btn.brand-btn {
    color: #ffffff;
    background-color: #0000b4;
}
   
.start-return-btn.start-return-btn:hover,
.start-return-form.form-start input[type="submit"]:hover,
.gift-return-btn:hover,
.start-return-btn.start-return-btn:focus,
.start-return-form.form-start input[type="submit"]:focus,
.gift-return-btn:focus
.btn.brand-btn:hover,
a.btn.brand-btn:hover,
.btn.brand-btn:focus,
a.btn.brand-btn:focus {
    color: #ffffff;
    background-color: #000094;
}
   
.form-view-link {
    color: #ffffff;
    opacity: 1;
}
   
.form-view-link:hover {
    color: #ffffff;
}  
</style>

   

How to set "Start with Order Number" as your default return flow

After you have completed the above process, if you would like to set Order Number & Shipping Zip Code as the default Start Return flow instead of Email verification, contact Support@Returnly.com and we'll activate this on your behalf.

New user experience for shoppers

After selecting Enable “Start with Order Number and Zip”, your Returns Center will look like this.

If the shopper selects “Start with order number” the screen will switch to start their return with Order Number and Shipping Zip Code. With this experience, shoppers are brought directly to the product selection page, bypassing email verification.

If there is no available combination of Order Number and Shipping Zip Code, an error is displayed.

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