Need to refund to a gift card? No problem, just follow these simple steps:

  • After an RMA has been marked as delivered, you can choose the refund destination for the RMA. Just find the dropdown on the RMA detail view”
  • Select Gift Card  and then press PROCESS REFUND

If you choose to refund to a gift card we will show the last 4 digits of the gift card that you refunded to so that you can find the gift card in your ecommerce platform later.

Shopify non-plus merchant?

We recommend you do the following if your ecommerce plan or platform does not support gift cards:

  • When refunding, zero out the refund due in the Returnly dashboard prior to refunding
  • Next, go into your Shopify dashboard and manually create a Gift Card for the refund amount due.
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