Getting Started with Returnly

Account Setup

• Install Returnly
• Add Users & Permissions
• How Returnly & Stripe Work Together
• Link Your Stripe Account
• Link your Bank Account

Return Policy

• Adjust Your Default Return Window
• Set Your Holiday Return Window
• Choose to Manually or Auto-Authorize Returns
• Make Certain Items Non-Returnable
• Use Tags to Set Return Outcomes
• Auto Restock Products

Logistics & Shipping

• Shipping Carriers Overview
• Overview of Returnly's Default Carriers: USPS & Canada Post
• Connect Your UPS & FedEx Ground Accounts
• Add Additional Label Barcodes
• Enable Packing Slips
• Enable Rate Shopping Across Carriers

See all 9 articles

Return Reasons

• Configure Your Return Settings
• Set Up Return Reasons
• Add Nested Return Reasons
• Set Return Reasons for Different Products
• Allow Exchanges Based on Return Reason
• Offer Free Shipping Based on Return Reason

See all 8 articles

Exchanges & Retention

• Add Product Variants
• Set up Exchange Trigger Reasons
• Set up Shop Collections: In-App
• How Returnly Credit Works
• Returnly Credit FAQs

Returnly Basics

• Placing a Test Order 
• Intro to Returnly
• Onboarding Expectations (Premium Plans)
• Create a Return (Shoppers)
• Create a Return (Merchants)
• Create a Test Return

See all 20 articles