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View common questions, issues and resolutions so you can get on with your day
01: System Setup & Customization Issues
Why are shoppers emailing me directly?
How do I add a note on the Estimated Refund Page?
02: Return Issues
How Do I Regenerate a Shipping Label that Expired or is no longer Valid? (USPS only)
Why is this order not found?
My shopper lost their Returnly Credit. Where can I find it?
03: Exchange Issues
Managing Canceled or Adjusted Repurchases and Exchanges (Shop Collections)
Managing Canceled or Adjusted Repurchases and Exchanges
Why did my customer not qualify for Returnly Credit?
05: Logistics & Shipping Issues
How can I send my shopper their shipping label?