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  1. Returnly
  2. Getting Started for Admins

Getting Started for Admins

Everything you need to install, configure, and get Returnly up and running

01: New Admin Orientation

  • Reauthorizing your Returnly App
  • Welcome to Returnly!
  • The Returnly Onboarding Process and Expectations (Premium)
  • Installing and Setting Up Returnly
  • The Returnly Glossary
  • Returnly Hardware & Software Requirements
See all 7 articles

02: Configuring Your Account Settings

  • Adding and Managing Users & Permissions

03: Setting Up Your Return Policy

  • Configuring Your Return Settings
  • Return Policy: Default Return Window
  • Deep Dive: Setting a Holiday Eligibility Window
  • Free Shipping for Return Reasons
  • Return Policy: Auto-return Authorization
  • Return Policy: Auto-restock Products
See all 14 articles

04: Setting Up Logistics & Shipping

  • Shipping Carriers Overview
  • Shipping Carriers: Returnly USPS & Canada Post (Default)
  • USPS: Return Shipping Label Weight
  • USPS: Parcel Dimensions Predictor
  • USPS/FedEx/UPS: Return Shipment Insurance
  • Shipping Carriers: FedEx (Ground)
See all 14 articles

05: Setting Up Returnly Credit

  • Returnly Credit Overview
  • Creating and Linking Your Stripe Account

06: Essential Concepts for Admins

  • Enabling and Leveraging CSAT Scores in Returnly
  • The Returnly Dashboard - Homepage
  • What does the Return and Exchanges Workflow Look Like for Merchants?
  • Understanding RMAs (Return Merchandise Authorization Numbers)
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