Contents
- Overview
- Prerequisites
- How to Configure Returnly
- How to Configure your Whiplash dashboard
- How it Works
- FAQs
Overview
The integration between Whiplash and Returnly is a two-way integration, responsible for performing two primary actions:
-
Creates returns within Whiplash when a return is initiated through Returnly
-
Refund within Returnly after items are received & approved by Whiplash/merchant
As Whiplash owns, supports and maintains this integration, technical questions should first be addressed to Whiplash Support.
Prerequisites
- Your Returnly API token
On Returnly's Return Manager, visit Integration Tools > API Token tab.
- Your store URL
- Contact Whiplash Support to start the integration process and leverage Returnly's return experience.
Once your account has been successfully created, you will receive a link where you will be prompted to enter your credentials.
Note: If you do not have Returnly API access, please email sales@returnly.com to upgrade your account.
How to Configure Returnly
Auto-restock setting:
-
- Navigate to the Returns Settings menu in your Returnly dashboard.
- Access the Return Policy tab, Additional Settings section.
- Disable the Auto-restock Products option since the 3PL will be handling inventory updates.
Register the return address: visit Your Account > Addresses, Return to Address tab.
Note: The integration supports multiple warehouses for returns.
How to Configure your Whiplash dashboard
- Once you have created your Whiplash account, visit your profile card located on the top right corner of your Whiplash site.
- Click All Other Integrations.
- Select Returnly.
- Enter your store URL (Shopify Store)and your Returnly API token.
- Test your connection and verify Whiplash will be able to fully sync with your shop.
- When new RMAs are created by Returnly, Whiplash will import them into their dashboard and update Returnly with the quantity Whiplash received.
How it Works
The Returnly <> Whiplash Returns workflow comprises three main portions:
1.- The customer creates a Return through Returnly Return Center
- The customer initiates their Return via Returnly.
- When the return is in "Authorized" status, the Return is then created in Whiplash with data from Returnly API.
2.- The package gets to the warehouse
For item inspection and exception handling, reach out to Whiplash to discuss the process.
3.- The Return is complete
Once items have been inspected and the inventory has been updated, Whiplash will send that data to Returnly to process the refund.
FAQs
- How do I get started?
All you need is your Returnly API token, your store's URL, and account with Whiplash.
- How long will it take to set up this integration?
For timelines, contact Whiplash.
- Will I need a developer involved to complete this integration?
No. Returnly & Whiplash will take care of this integration for you.
- Where do I get my Returnly API?
On Returnly's Return Manager, visit Integration Tools > API Token tab.
Related article: Where can I find my account's unique API token?
- I have a Returnly account, but don’t have API access - how can I get Returnly API access?
Merchants on an Annual plan: they can generate their API token.
Access Integration Tools > API Token tab.
Merchants on a Monthly plan should reach out to sales@returnly.com to upgrade their account.
- Where do I set the Return To Address?
Visit Your Account > Addresses, Return to Address tab.
- Where should I address any technical questions?
As Whiplash owns, supports and maintains this integration, technical questions should first be addressed to Whiplash Support team to ensure a seamless order fulfillment experience.
Not a Returnly customer? Contact sales@returnly.com to learn more.
