For merchants on a Premium subscription with Returnly, our system can support the integration of your own UPS Ground account for return shipping label generation.
UPS is a carrier that can support both Domestic returns, US to US, and International Returns.
In order for the UPS account integration to be appropriately configured, we will need your team to reach out to email@example.com with the name of the Returnly instance you wish to integrate your UPS account with. In conjunction with your outreach to the Support team your team will need to fill out our Carrier Integration Form with the requested account information. The UPS Ground specific fields are below. In order to some of the required fields, you must sign up for a UPS account.
Once the Support team has received an email from your team and the account information via the form it can take up to a week for the integration record to be created, tested, and applied within your Returnly instance. This timeframe is to ensure return shipping labels are generated successfully and there is no service interruption for your shoppers.
When a merchant leverages their own UPS account for return shipping label generation Returnly's system will automatically select the lowest return shipping rate provided to us by our carrier integration partner, EasyPost. The rates returned to Returnly will be based on your own negotiated rates with the carrier and will be reflected within the RMA Report based on the rate returned at the time of label generation.
Please note that Returnly will not be invoicing you, the merchant, directly for the UPS labels generated through our system. These labels will be billed directly to your payment method within UPS at the time the label is scanned at drop-off.