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For merchants on a Premium subscription with Returnly, our system can support the integration of your own FedEx Ground account for return shipping label generation. FedEx Ground is a carrier that can support both Domestic returns, US to US, and International Returns.
The difference between FedEx Ground and FedEx Ground Economy (formerly known as SmartPost, which Returnly also supports) is that with FedEx Ground, FedEx controls the package the entire route, from pick-up to drop-off location. FedEx Ground Economy packages are picked up by FedEx, but are handed off to another carrier (usually a local USPS facility) for the "last mile" leg of the delivery.
There are pros and cons to either one, as you can imagine, as it can involve differences in a variety of factors, with two examples being delivery speed and cost. It is up to you to decide, if you haven't yet, which service you prefer, based on your customer's needs.
Configuration
Setup
In order for the FedEx Ground account integration to be appropriately configured, we will need your team to reach out to support@returnly.com with the name of the Returnly instance you wish to integrate your FedEx Ground account with. In conjunction with your outreach to the Support team, your team will need to fill out our Carrier Integration Form with the requested account information. The FedEx Ground specific fields are below. You will need to make sure the following credentials match with what you have on this website.
Timeframe
Once the Support team has received an email from your team and the account information via the form it can take up to a week for the integration record to be created, tested, and applied within your Returnly instance. This timeframe is to ensure return shipping labels are generated successfully and there is no service interruption for your shoppers.
Billing
When a merchant leverages their own FedEx account for return shipping label generation Returnly's system will automatically select the lowest return shipping rate provided to us by our carrier integration partner, EasyPost. The rates returned to Returnly will be based on your own negotiated rates with the carrier and will be reflected within the RMA Report based on the rate returned at the time of label generation.
Please note that Returnly will not be invoicing you, the merchant, directly for the FedEx labels generated through our system. These labels will be billed directly to your payment method within FedEx at the time the label is scanned at drop-off.
+ Related: Shipping Carriers: FedEx Ground Economy (formerly SmartPost)
+ Related: Getting Your FedEx Credentials
