When leveraging Returnly Credit (Instant Exchanges, Instant Credit) and/or Shop Collections, Returnly will send payments to you, as the merchant, when new repurchase and/or exchange orders transpire.
In order to receive these funds, you must authorize Returnly’s funding account to send money to you. This requires first "linking" (or "connecting") an account. The process only needs to be completed once, typically during the initial pre-launch onboarding phase.
To link your account:
- Navigate to Analytics > Returnly Credit within the Return Manager (dashboard).
- From the "Action Required" prompt, click through the "Link Account" button.
- If you have an existing Stripe account that you'd like to utilize, select the "Already have a Stripe account? Sign in" option. Otherwise, complete the required "Activate your account" form fields to create a new Stripe account.
- Once successfully linked, the "Action Required" prompt will no longer be presented, and Returnly will readily be able to send funds.
Should you need additional support, please reach out to your assigned Onboarding Project Manager (OPM) or firstname.lastname@example.org.