One key benefit of utilizing Returnly Credit (Instant Exchanges and/or Credit) is that Returnly takes on the associated risk where a new order transpires. This means that whenever a shopper creates an exchange or buys something new with issued Credit, Returnly will cover the cost of that transaction until the corresponding return has been received and processed.
When a Credit-funded new order is created/placed, Returnly will send a payment equal to the amount Credit spent, less the agreed upon Returnly commission, to you (as the merchant) via Stripe. In order to receive these funds, you must authorize Returnly’s funding account to send money to you. This is called, "linking" (or "connecting") an account.
This process only needs to be completed once, typically during the initial pre-launch onboarding phase. To connect your account:
- Navigate to the Returnly Credit section of the Return Manager (dashboard).
- From the "Action Required" prompt, click through the "Link Account" button.
- If you have an existing Stripe account to link, select the "Already have a Stripe account? Sign in" option. Otherwise, complete the required "Activate your account" form fields to create a new Stripe account.
- Once successfully linked, the "Action Required" prompt will no longer be presented within the Returnly Credit section of the Return Manager (dashboard).
Should you need additional support, please reach out to your assigned Onboarding Project Manager (OPM) or email@example.com.