For those leveraging Returnly's USPS account, you may see that labels are being generated with a weight of 10oz. You might stop and think "wait a second, my product weighs more than 10oz's!" You're right! There is a reason and a simple fix for this.
When a return is initiated and a 10oz label is generated it means your product(s) are reflecting a weight of zero in the order data we receive. To fix this, you'll need to enter the correct weight of your product(s) within Shopify.
With the accurate weight applied in Shopify, all new orders placed and returned will have the correct weight reflected on the label. This means your customers wont encounter any issues when dropping off their return!