There are a few reasons why an order may not be found in our system for return.
No Customer with Email Address Attached
To be imported into our system an order must have a customer with email address attached. This can be added after the order is created/placed.
No Shipping Address
In order to create a return in our system the order must have a shipping address. This address should be present at the time of order placement.
Not marked as Paid
All orders must be marked as paid to be synced with our system. We do not import unpaid orders.