For merchants subscribing to Returnly Premium and utilizing any version of Shopify, Returnly offers a separate return flow for individuals who received item(s) as gifts -- giftees. The original purchaser is not involved or notified, so no hurt feelings and the sentiment is still felt!
Gift Return Flow
For a giftee going through the flow, they will see the following "Returning a Gift?" option at your Return Center:
Once a giftee has entered the flow, they will need to enter their Order Number, Zip Code, Name (First and Last), and Email Address within the corresponding fields:
Once their return has been initiated, the giftee will be provided with a shipping label to send their item(s) back.
Post-delivery and upon the returned being processed, and correspondingly transitioned to a status of “Refunded," the giftee will be provided with a gift card (store credit) equal to the RMA's "Refunded" amount.