- How to View Exchange Details
Exchanges allow your customers to easily exchange for the item of their choice, whether they need a different size, style, or want to find something new. This article outlines how those Exchange transactions are shown for RMAs on your Return Manager.
How to View Exchange Details
On your Manage Returns page, access an Instant Exchange RMA.
- Select an Instant Exchange Type RMA.
- Once you click the RMA, you access the Details Page.
- On the right-hand side, you'll be provided with an overview of the customer’s profile, along with Exchange Details.
|Type: exchange or gift return
- Date on which the RMA is requested, delivered.
- Date on which the Exchange is ordered.