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Shoppers today want a unified shopping experience across all channels. With Returnly's In-Store solution, merchants will be able to extend their best-in-class online returns experience to the store, allowing shoppers to return online orders in-store. This new experience will create more opportunities for merchants to engage with shoppers in person, to increase sales, and to convert single-channel shoppers into multi-channel ones.
In-Store Returns allows shoppers to initially begin their return by way of a merchant's existing Returns Center. They are provided the opportunity to locate the merchant's nearest retail store location, and bring their return for processing in person.
Upon arriving at the store, the shopper simply provides their return confirmation number or email address, enabling a store associate to process the return and issue an immediate refund -- all on the spot.
Online purchases returned in-store can then be added back to inventory to be resold right away or shipped to a warehouse.
All in all, In-Store Returns empowers merchants to drive in-store sales from online returns, by turning single channel shoppers into more valuable multi-channel shoppers.
Benefits
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Create and convert incremental returns foot traffic: Use returns to drive online customers into your nearby stores, increasing sales and creating a consistent loop of touchpoints with your community.
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Build customer loyalty with experiential commerce: Make a personal connection with customers by providing a memorable return experience that online pure plays simply cannot match.
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Save costs on return shipping and processing: Inspect returns on the spot without shipping products across the country before disposition decisions are made.
- Faster restocking on returned inventory: If re-sellable, items can go immediately back on the shelf.
> Next: Setting Up In-Store Returns
