Connect Your UPS & FedEx Ground Accounts

  • Updated

Contents

  1. Overview
  2. How to Connect a Carrier
  3. UPS
  4. FedEx Ground

 

Overview

On the Return Settings page, under the Shipping tab, easily add and connect your UPS or FedEx Carrier Accounts for your domestic returns. 

How to Connect a Carrier

  • On the Return Sections page, access the Shipping section.

return_settings.png

return_settings_shipping_tab.png

  • Click Connect a Carrier.

shipping_carriers_connect.png

  • Select the Carrier Name you would like to add.

shipping_carriers_connect_carriers.png

  • When selecting either Fedex Ground or UPS, you will be presented with a registration form.

UPS

For UPS, main sections of the form are as follows:

  1. Business Information
  2. Account Information 
  3. Billing Address (The address information needs to be pulled explicitly from the invoice)

shipping_carriers_registration_form.png

  • UPS Account/Shipper Number: To find your UPS Account Number, you’ll need to login to your UPS account and navigate to Profile>Payment Options.
  • Account Information & UPS Invoice:When your account is older than 30 days, ensure you fill out fields associated with your invoice information. 

UPS Account Information

*Required fields

 

Errors that may show for the following fields:

  • Invoice Date
  • Invoice Amount
  • Invoice Currency
  • Invoice Control ID 

Troubleshooting:

In the UPS invoice, you can find the following details:

On the top right corner of the UPS invoice,

  • The Invoice Number
  • Date
  • Control ID
  • Account Number 

On the bottom right corner,

  • The Amount Due 

shipping_carriers_ups_pub.png

FedEx Ground

For FedEx Ground, main sections of the form are as follows:

  1. Business Information
  2. Account Information (For this field, you would need your FedEx Account Number)
  3. Account Address

shipping_carriers_registration_form_Fedex.png

  • Required fields: the complete form.
  • The "Address Information" column must match the address information on your FedEx profile.
FedEx Account Details
Address
Shipping Address
Same address as for FedEx Account Details

 

  • Once you have filled out the form, you'll be asked to confirm that action. 

Note: Connecting this carrier will replace Returnly's default carrier. 

shipping_carriers_registration_form_confirm.png

  • Once the carrier has been successfully connected, it will be shown in the Shipping section of the Return Sections page. 

shipping_carriers_connected_carrier.png

Note:When selecting another carrier other than UPS or FedEx, contact Returnly to add the carrier manually.

shipping_carriers_not_supported.png

This feature would be available for accounts on Returnly Premium (Growth and Partner).

 

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+Related:Shipping Carriers Overview

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