Hello there and welcome to the November Product Update page.
Customize Return by Date (Available to all merchants)
Encourage customers to return goods faster without having to enforce a stricter policy. You can now set how long the customer has to mail or drop off their items. This "return by" date will appear on the customers summary page, confirmation page and packing slip. This setting changes the date shown but does not impact the return policy. Learn more.
Tag Sibling Products for Exchanges (Available to Premium merchants)
An easy way to group like-products without setting up new product collections.
As you know, Shopify has a 100 variant limit per product ID. With extended sizing and color options, you may have been forced to set up different product colorways as individual products to avoid hitting those limits. We know this made it difficult to offer like-product exchanges, but we’ve come up with a solution.
With Sibling Products, our new tagging method, shoppers can now exchange for a completely different product as if they were exchanging for a variant. For tagging best practices and detailed information on how to set this up in your store, visit our Knowledge Center.
Add Your Own Custom Carrier Account (Available to Premium merchants)
In order to take advantage of pre-negotiated rates with your preferred shipping carriers, you can now quickly and seamlessly add and configure additional carriers from directly within the Returnly Dashboard. If you’d like to add a new carrier, just head to the Shipping Menu under Return Settings in the Returnly Dashboard, or read more in our Knowledge Center.
Instant Exchanges Now Surfaced Earlier in the Shopper Flow (Available to Premium merchants utilizing Instant Exchanges)
Starting now, we’re going to surface when an Instant Exchange is available and promote the experience to your shoppers at the beginning of their return experience.
Why did we make this change? We tested the change and saw that shoppers are up to 7% more likely to choose exchanges over refunds when they know their item ships instantly.
For more information on how this change looks in your return experience, visit our Knowledge Center Article.
Add Items to Existing RMAs Before Refunding Your Shopper (Available to all merchants)
Add Item to an Existing Return, allows you to add additional items to an existing delivered return before refunding you customer. Shoppers often decide to change their mind after creating a return, and a common outcome is that they will include extra products they want to return in the box they're sending you. With Add Item to an Existing Return you can make changes without creating a new RMA. Learn more.
Manually Review RMAs by Return Reason (Available to all merchants)
Flag certain items, such as damaged products or items that you'd like to ask for further details on, before authorizing a refund and return. Manual Review RMA by Return Reason allows you to flag specific RMAs to be manually reviewed for further intervention. The setting can be enabled to be applied based on return reason, or through tags on both the order level and item level. Learn More.
Recommended Sorting for Shop Collections (Available to Premium merchants utilizing Shop Collections)
Now, with Recommended Sorting in Shop Collections, your shoppers will automatically be shown the items they are most likely to purchase. We look at what each individual shopper is engaging with, what they’re purchasing and returning, and what’s trending in your store to make real-time decisions on which products are shown first within your Shopify collections. Learn more.
