Hello there and welcome to the March Product Update page! We'll be going over new & upcoming features, updates, and improvements to Returnly below.
*Note: The contents of this page are subject to change within the month that it has been published in. Please check back if there is a pending status on any of these product updates.
Auto-Settled Delivered Late RMAs
Who does this affect?
Any Returnly customer who has Auto-Settlement already enabled will have the ability to enable this feature (this feature is off by default). Connect with your Returnly contact, or our merchant care team at support@returnly.com if you want this feature enabled.
Why the update?
Merchants occasionally have RMAs that miss a delivery deadline (MDD, returns that are initiated outside of your Return Policy’s eligibility window). When a RMA reaches this state, manual intervention is usually required to get the RMA to a complete status (eg: canceled, refunded). This burden typically falls on you, the Returnly administrator, or your and/or Returnly's merchant care teams to rectify.
Merchants that have Auto-Settle turned ON will have Delivered Late RMAs automatically settle and follow the below flow:
Delivered Late (Processing) > Pending Refund (Processing) > Refunded (Complete)
Auto-settlement occurs within the amount of days that you designate when you originally set Auto-Settlement up. To change amount days before Auto-settlement gets triggered, please contact Returnly.
Ultimately, this saves everyone time/manual work when closing out RMAs!
When will this update go live?
This update is live now.
Partnerships & Integrations
Integration Spotlight: Gorgias
Gorgias is an ecommerce help desk that helps the best merchants grow with exceptional customer support. With Gorgias, it doesn't matter if your support team is 2 or 20 - the system easily scales to meet the demands of businesses of various sizes.
If you're serious about growth, you should answer your customer within minutes, not days. Gorgias helps minimize first response and resolution time to boost your customer loyalty and sales.If you're interested in automating up to 30% of your ticker volume, Returnly has teamed up with Gorgias to give your merchants a seamless returns experience. Are you ready to automate your customer support?
For information on setting up the integration with Returnly, check out our Knowledge Center article.
Special Offer: Gorgias is offering Returnly customers 1-month free plus a set of Airpod Pro's for booking a demo with them!
If you are interested, email chris@gorgias.com for more information and to schedule a demo.
