Exchange on Scan Report

  • Updated

Contents

  1. What is it?
  2. How do I access the report?
  3. What's in the report?

 

 

What is it?

 

The Exchange on Scan report is a Returnly generated report that helps you map the original orders to the new ones, thus adding clarity to your RMAs (Return Merchandise Authorizations).

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How Do I Access the Reports?

When logged into your Returnly instance, click on Reports from the lefthand menu. Under Reconciliation, you can click on the Exchange On Scan link.

AR_Report_01.png

 

You'll then see a pop-up that allows you to select your timing parameters.

EoS_Report_01.png

You can use any of the pre-sets from the first drop-down menu, or select the specific time window yourself, along with your timezone.

EoS_Report_02.pngYou'll get a confirmation message that the report is being generated and sent to your email address. Remember, the report comes in a .csv (comma separated values).

AR_Report_04.png

 

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What's in the report?

 

Each Returnly generated gift card in the report contains the following fields:

Field Definition
New Order ID Platform order ID from the new exchange order where the repurchase or exchange comes from.
Date of new order ID Platform date order ID from the new exchange order where the repurchase or exchange comes from.
RMA # The RMA number related to the return that allowed for the new order.
Adjusted total sales Credit Sales (in negative)
Original Owner ID Platform order ID from the original order where the repurchase or exchange comes from.

 

 

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For more information on reconciliation and best practices, see Returnly's Return Reconciliation Guide.

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