What is it?
The Exchange on Scan report is a Returnly generated report that helps you map the original orders to the new ones, thus adding clarity to your RMAs (Return Merchandise Authorizations).
How Do I Access the Reports?
When logged into your Returnly instance, click on Reports from the lefthand menu. Under Reconciliation, you can click on the Exchange On Scan link.
You'll then see a pop-up that allows you to select your timing parameters.
You can use any of the pre-sets from the first drop-down menu, or select the specific time window yourself, along with your timezone.
You'll get a confirmation message that the report is being generated and sent to your email address. Remember, the report comes in a .csv (comma separated values).
What's in the report?
Each Returnly generated gift card in the report contains the following fields:
|New Order ID||Platform order ID from the new exchange order where the repurchase or exchange comes from.|
|Date of new order ID||Platform date order ID from the new exchange order where the repurchase or exchange comes from.|
|RMA #||The RMA number related to the return that allowed for the new order.|
|Adjusted total sales||Credit Sales (in negative)|
|Original Owner ID||Platform order ID from the original order where the repurchase or exchange comes from.|
For more information on reconciliation and best practices, see Returnly's Return Reconciliation Guide.