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For merchants configured to generate return shipping labels leveraging EasyPost, shipment insurance can be applied. The insured value for a shipment will be equal to the "Subtotal" cost of product initiated for return, before any discounts.
Where applied, the insured value will be passed to the carrier by Returnly, through EasyPost, upon label generation -- where an RMA yields as "Authorized". In the event a return shipment goes missing in transit to its destination (i.e. a merchant's warehouse), for one, a claim can be filed with the carrier up to the insured value.
Supported Carriers
The following EasyPost-integrated carriers can currently accommodate insurance for domestic (not international) return shipments:
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USPS (Returnly's default carrier account)
- Generated labels will be inclusive of the EasyPost logo in the upper right.
- Generated labels will be inclusive of the EasyPost logo in the upper right.
- UPS
- FedEx
Where leveraging your own carrier account (available to Returnly Premium customers), please ensure that insurance is configured as part of your agreement with the carrier.
Cost
The incremental cost for insurance, determined by the carrier, will be added on to the base cost of a generated label, as billed.
With the "Deduct from Refund > Full Amount" returns policy enabled, this cost will be included in the "Return Label Fee" amount deducted from a shopper's "Refund Due" amount.
Settings
Insurance does not need to be applied for every return shipment. You can determine a minimum and maximum (up to $5,000) return value threshold, in dollars, for this to apply.
Thus, if you opt to only insure return shipments totaling between $500 (minimum) and $2,500 (maximum), any returns outside of those values would not be insured.
If no specific maximum is set, the default $5,000 upper threshold will automatically apply.
How to Enable
To configure insurance for your returns experience, please submit a ticket from within the Return Manager (by clicking "Support" from the header's menu) or reach out to support@returnly.com. Be sure to include your desired minimum and maximum return value thresholds to be set on our end.
