Contents
- Instant Exchanges
- Automated Exchanges
- How Exchanges Show in your Return Center
- How to View Type of Exchange on your Return Manager
- FAQs
Instant Exchanges
Available to Premium Plans.
With Instant Credit, merchants can offer Instant Exchanges on customers' return with Returnly taking on 100% of the product and return risk of the original order.
If credit is denied, your customer can either proceed to:
- A Return
or
- An Extended Exchange (Fall-back for Instant Exchanges). For further details, consult our dedicated article onExtended Exchanges.
How Instant Exchange orders are created
Instant Exchange orders are created instantly, at the time of return creation/initiation and are not dependent on the status of the return order.
Automated Exchanges
Available to Monthly Plans.
- Exchange order placed upon carrier's scan: Exchange on scan.
- Not tied to Instant Credit.
How Automated Exchange orders are created
The exchange order is created as soon as the original order is scanned at the carrier for return shipping.
At the time the RMA transitions to the In-Transit status, the requested exchange order will show up in your Shopify instance.
If an exchange order cannot be generated at the time of scan, Returnly has fall-back logic to attempt the order when the RMA is in its Delivered status.
How Exchanges Show in your Return Center
How to View Type of Exchange on your Return Manager
In the Customer section, an Automated Exchange would be classified as an "Automated" type and also reflect a "Pending" status, indicating that the exchange order will be created after the return has been shipped.
FAQs
Q: Can I charge return shipping fees for Automated Exchanges?
A: This is not supported - exchanges are provided with free return shipping.
Q: When will the requested exchange order show up in my Shopify instance?
A: At the time the RMA transitions to the In-Transit status. If there is a failure to generate the exchange order at the time of scan, or there is no In-Transit scan, Returnly has fall-back logic to attempt the order when the RMA is Delivered.
Q: When is the exchange order placed with Automated Exchanges?
A: With Automated Exchanges, the exchange order is placed once the carrier scans the return package.
Q: Inventory-related issues:
A: With Automated Exchanges, there might be instances where out-of-stock exchanges might happen as the new exchange order does not put a hold on inventory.
Q: How do I track Automated Exchanges?
A:To track Automated Exchanges, you'll be primarily reliant on the Exchange On Scan report. These orders will also show up in the Gross-to-net-Sales report.
+ Related: Setting up Exchanges
+ Related: Extended Exchanges
+ Related: Customizing your Preferred Return Reason Configuration
