Make Certain Items Non-Returnable

  • Updated

Contents

  1. Product Level Tags
  2. Order Level Tags
  3. Product Types
  4. SKUs (Stock Keeping Units)

 

Merchants often need ways to filter or tag orders and products as non-refundable. Whether it's because of a flash or final sale, or because the items are non-refundable in nature (a consumable, single-use product, clearance inventory), tags enable Returnly and your store platform (e.g. Shopify) to have parity between the systems and proper automations to occur.

3a_Non-returnable-item.png

Returnly offers multiple options for marking a product or an order as non-returnable. To set up your non-refundable items, start in your Return Center dashboard, click on the Return Settings page, and select the Return Policy tab.
return_policy_tab_2_pub.png
You will see three fields: Product & Order Tags, Product Types, and SKUs. It's possible to use just only one field, or a combination of all three to work out how you want your products and orders to be non-refundable. We'll go over each of the fields and methods below.
 
return_settings_nonreturnable_pub.png

 

Product Level Tags

  • In order to have Product Level Tags work, you must first add the Returnly tag: rtly-non-returnable to the product on Shopify. This will mark the product as non-returnable on any orders placed once the tag is in place.

  • If you have an existing product-level tag or would like to use your own tagging system, you can add this tag to the Returnly dashboard. These tags need to be added in the Returnly dashboard under the Return Policy tab. The tag must EXACTLY match the tag you've used on Shopify. Be sure to hit "enter' after typing your tag. If the tag is correctly added, it'll look like the below image.

return_settings_nonreturnable_tags.png

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Order Level Tags

 

If you want to make entire orders to be non-refundable (eg: promotions, products that are grouped together in a single sale, etc), you can do the following:

  • In order for Order Level Tags to work, you must first add the Returnly tag: rtly-non-returnable to the order on Shopify. This will mark the whole order as non-returnable. 

  • If you have an existing order-level tag or would like to use your own tagging system, you can add this existing tag to the Returnly dashboard to mark it as non-returnable.  These tags need to be added in the Returnly dashboard under the Return Policy settings tab.  The tag must match EXACTLY the tag you've used on Shopify. Be sure to hit "enter' after typing your tag. 

return_settings_nonreturnable_product_types.png

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Product Types

 

If you want to make entire product types non-refundable (eg: t-shirts, jeans, chairs, etc), you can do the following:

  • On Shopify, there is a product type organization category. 
  • You can add this product type to the Returnly dashboard to mark it as non-returnable.  Be sure to hit "enter' after typing your tag. Doing so currently will display similarly to the image shown below.

return_settings_nonreturnable_product_types.png

You are not required to use the rtly-non-returnable tag with this method.

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SKUs (Stock Keeping Units)

 

If you want to make SKUs (Stock Keeping Units) to be non-refundable (eg: promotions, products that are grouped together in a single sale, etc), you can do the following:

  • In Returnly, simply add the SKUs that you wish to  you can add a product SKU to mark the product as non-returnable. Be sure to hit "enter' after typing your tag. Doing so currently will display similarly to the image shown below.

return_settings_nonreturnable_SKU.png

Note: Unless you have a specific need to use SKUs, we would recommend to use the above methods first, due to the fact that if you have a large product base with vast SKUs, it can be an effort to keep them updated. 

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