Restrict Access to Reconciling Reporting Downloads
Improvement | December 2019
To maintain the integrity of data transmitted in RMA and reconciliation reports, the recipient of these reports is now automatically set as the email address associated with that dashboard login being utilized at that time.
To streamline the generation of reports, unique dashboard logins should be configured for each individual user by email address. To configure and manage logins, follow the steps outlined here: User Roles & Permissions.
Resending Gift Cards to Shoppers
New | November 2019
Merchants can now easily resend gift cards that are issued as a refund to shoppers when the shopper can't find the original gift card. To resend a gift card, go to any RMA that has been refunded to a gift card and select the Email Gift Card Button.
Configure International Return Shipping Policy
Configure a Holiday Return Window
Improvement | November 2019
Merchants can now configure a holiday return window to accommodate an extended return eligibility window during the holidays. From the dashboard, go to Returns Policy then Holiday Eligibility Window to input a start and end date.
Localize the Return Center with International Returns
New | October 2019
With International Returns, you can localize the Return Center based on a shopper's default language settings. This helps maintain a positive brand experience with your international shoppers. International Returns is available as an add-on to the Returnly Premium plan.
Refund Returns to International Shoppers in Their Currency
New | October 2019
With International Returns, you can now refund a shopper in the same currency used to make the purchase. To refund in non-US currencies, you must enable multi-currency support within Shopify. International Returns is available as an add-on to the Returnly Premium plan.
Auto-Generate Customers Forms for International Returns
New | October 2019
International shoppers can now auto-generate a shipping label and customs forms to ensure an item is returned to your US warehouse. International Returns is available as an add-on to the Returnly Premium plan.
Facilitate Returns from International Shoppers with International Returns
New | October 2019
International Returns supports US, Canadian, and European merchants in facilitating cross-border returns back to the US by automating shipping label generation and customs documentation. International Returns is available as an add-on to the Returnly Premium plan.
Returnly Tag for Oversized Products
Improvement | September 2019
Merchants can now better support shoppers returning oversized items by providing additional shipping labels with their return. By tagging oversized products with a “rtly-shipping-group:single-item tag” tag, Returnly will generate a separate label for every unit of a product included in a return.
Customer Feedback Capture
Improvement | September 2019
Shoppers now have the ability to add comments after they score their return experience, giving you a deeper understanding of customer preferences and needs. Scores and comments are also available in the RMA report which you can find in the Manage Returns tab.
Returnly Refunded Tag
Improvement | September 2019
A 'returnly-refunded' tag is now included on all orders for which Returnly triggered the refund, making it easier to track and reconcile in your other systems.
SMS Notifications for Order Tracking
New | August 2019
Returnly’s Order Tracking now allows customers to opt in for SMS updates from the time their order is placed to the moment it arrives at their door.
Deadline Extended for Refunding to Original Payment Method for PayPal
Improvement | August 2019
Returnly made a change that extends the time for which refunds can be made to the original payment method for returns of repurchases and exchanges, where the original payment method is PayPal. This change extends the timeframe from 60 days to 175 reducing the number of shoppers that are issued a gift card instead.
Net Sales Summary Report
Improvement | July 2019
The Net Sales Summary report helps you easily calculate net sales with Returnly. Simply export the date range you are analyzing and sum the Total Sales column with the Total Sales data from your Shopify Report.
- From your dashboard, go to Billing > Returnly Net Sales Summary
- Click the Blue download button
- Select your date range and time zone
- Add your email and the CSV will be sent to your inbox
RMA Activity Log
New | June 2019
Each RMA will now show a timeline of all the events that have occurred for a given RMA. Each log entry includes what type of event happened, when the event happened, and who triggered the event.
Products Grouped by Order in Product Selection Page
Improvement | June 2019
Products are now organized by Order in the product selection page so that Shoppers can easily identify the product they want to return if multiple orders have been placed.
Edit RMAs
Improvement | June 2019
Merchants can now remove an item from an RMA, giving your team greater flexibility and control over your returns management.
Avalara Tax Codes in Returnly Exchange Orders
Improvement | June 2019
This update is available for: Shopify merchants that utilize Returnly Exchanges and Avalara Tax.
Returnly will now include the Avalara tax code in every order placed using Returnly Exchanges. By doing so, Returnly ensures that Shopify calculates accurate tax amounts when an exchange order is placed. If the tax code is included on the product variant within Shopify, Returnly will automatically include that tax code in the orders created when an exchange is made.
If a shopper places an exchange of an item that previously did not have a tax code associated with it, Returnly will respect the order amounts in the original order, however, Shopify will calculate the accurate tax in the new exchange order.
Nested Reasons
Improvement | June 2019
Nested reasons are now available, you can have now an additional level of return reasons by adding sub-reasons. This way we allow to improve detail on return reasons and so analysis of returns. At the same time, they decrease the initial user choice and UI complexity as it's provided in a more scalable way.
In the shopper flow, once the shopper picks a reason if that one has sub-reasons those are shown with the message "Please Specify Further".
"Is Gift Return" Column Added in RMA Report
Improvement | May 2019
In order to easily identify and track gift returns, we have included a new column in the RMA Report. When you request an RMA Report you will get an extra column in the CSV received called “Is Gift Return” indicating if the RMA is a gift return.
Added Refund Destination Details to RMA Details Page
Improvement | April 2019
In an effort to provide our merchants with more information about their refunds, we have added the specific refund destination details to the RMA detail page. You will now be able to easily tell if a shopper has been refunded to their original payment method or to a gift card. If the shopper was refunded to a gift card, we will display the last 4 characters of that code.
Refund to original payment method:
Refund to gift card
Returns Data Export Update
Fix / Improvement | March 2019
We have improved the Returns Data Export (now known as the RMA Report) so that you can now generate data from a wide range of dates without running into errors. The report generation can still be found in the Manage Returns tab.
Add Return or Exchange Prompt to Returns Flow
New | March 2019
This update is available for: merchants with Exchanges enabled
A new step on the return flow can now be added asking the shopper if they would like to proceed with a return or exchange when an exchange reason is selected. This additional step can help reduce accidental exchanges by prompting shoppers to make an explicit choice during the flow.
If you want to activate this feature, please contact support@returnly.com.
Added Delivery Date to Manage Returns Tab
New | February 2019
This update is available for all merchants
We have added the date at which RMAs were marked as Delivered to the Manage Returns tab in the Returnly merchant dashboard. This will help merchants prioritize actioning for outstanding delivered RMAs. The Delivery Date is also included in the Return Detail view and the manage returns CSV export.
Manage Returns Tab
RMA Detailed View
Start Return with Order Number + Shipping Zip Code
New | February 2019
This update is available for all the merchants
You can now add the option for customers to start a return by either Email or Order Number and Shipping Zip Code — bringing more choice, convenience and flexibility to your returns experience.
If the customer opts to start their return using Order Number and Shipping Zip code, they are brought directly to the product selection page, bypassing email verification to stay in one seamless flow.
Admins can add the secondary Start Return option from the Returnly Dashboard.
If you would like Order Number & Shipping Zip code to be your default Start Return flow, contact Support@Returnly.com.
