Contents
For merchants on a Premium subscription with Returnly, our system can support the integration of your own DHL eCommerce (Global Mail) account for return shipping label generation. DHL eCommerce is a carrier that can support both Domestic returns, US to US, and International Returns.
Configuration
Setup
In order for the DHL eCommerce account integration to be appropriately configured, we will need your team to reach out to support@returnly.com with the name of the Returnly instance you wish to integrate your DHL eCommerce account with. In conjunction with your outreach to the Support team, your team will need to fill out the Carrier Integration Form with the requested account information. The DHL eCommerce specific fields are below. In order to some of the required fields, you must sign up for a DHL eCommerce account.
Timeframe
Once the Support team has received an email from your team and the account information via the form it can take up to a week for the integration record to be created, tested, and applied within your Returnly instance. This timeframe is to ensure return shipping labels are generated successfully and there is no service interruption for your shoppers.
Billing
When a merchant leverages their own DHL eCommerce account for return shipping label generation Returnly's system will automatically select the lowest return shipping rate provided to us by our carrier integration partner, EasyPost. The rates returned to Returnly will be based on your own negotiated rates with the carrier and will be reflected within the RMA Report based on the rate returned at the time of label generation.
Please note that Returnly will not be invoicing you, the merchant, directly for the DHL eCommerce labels generated through our system. These labels will be billed directly to your payment method within DHL eCommerce account at the time the label is scanned at drop-off.
