Contents
- Returnly Monthly Plan
- Returnly Premium (Annual) Plan
- Returnly Premium (Annual) Add-On Features
- Returnly Custom Plans
The majority of Returnly customers are Shopify users that are using either our Basic or Premium plans. Because merchants never fall within a one-size-fits-all solution, we've built in flexibility and an À la carte additions that you can choose to enhance your Returnly experience for yourself and your shoppers.
- Returnly Plans can be found here. You can install the application, or request a demo from that page.
- Shopify Plans can be found here. Some Returnly Premium + Add-On Features (which we will show below) are dependent on you being on the Shopify Plus plan.
Documentation regarding non-Shopify/Returnly installations are forthcoming.
Returnly Monthly Plan
The Returnly Monthly Plan, is a monthly subscription that comes with the essential Returnly features.
There are three monthly plans that you can take part in, which varies depending on which version of Shopify you are using, your business size, and how many people are required to have access to the Returnly platform on your side:
- Returnly for Shopify Basic
- Returnly for Cope Shopify
- Returnly for Shopify Advanced
Differences between these three sub-tiers can be discussed with your Returnly contact. Below are the features that all Returnly-Shopify monthly plans get out of the box, and what they do:
| Feature | Description |
| Returns | Allows shoppers to initiate returns with merchant |
| Manual Exchanges | Allows shoppers to initiate exchanges with merchant |
| Order Tracking | See the status and location of orders |
| Basic Analytics | RMA, billing, and financial reports |
| Branded Returns Center | Allows for the personalization of your Returns Center page |
| Customizable return policies | Can modify return/holiday eligibility windows, holiday eligibility windows, and other parameters surrounding how returns are handled |
Essentially, the above features form the Core Returnly Suite. Any additions (shown in the sections below) can be layered on top of the core product to create your custom returns stack in order to best suit your business needs.
Returnly Premium (Annual) Plan
The Returnly Premium Plan is an annual subscription that comes with all the features mentioned above in the Returnly Monthly plan, as well as the additional features listed in the chart below. This version of Returnly also works with all levels of Shopify, including Basic Shopify, Shopify Advanced, and Shopify Plus.
Note: If you are using Shopify Plus, you will automatically be mapped to the Returnly Premium plan.
| Feature | Description |
| Exchange for variant | Allows shoppers to exchange for variant (size, color) |
| Exchange for different product (aka: Shop Collections) |
Allows shopper to exchange for an entirely different product |
| Product recommendations | Shows shopper products within their Return/Exchange flow |
| Return CSAT scores | See trends/better understand how well your return experience is with your shoppers |
| Multi-warehouse return locations | Add multiple locations where items can be returned |
| Multi-order returns | Allow for more complex returns to occur |
| Auto-settle refunds | Automate the refunds process |
| Analytics dashboard | Dive deeper into return/revenue insights |
| Domain mapping | Update your Return Center URL to something more personalized |
| Customer Onboarding Project Manager (OPM) | Get guided assistance in setting up and configuring your Returnly account |
| Customer Success Manager (CSM) | Get guided assistance with optimizing and executing on best practices with your Returnly account |
Returnly Premium Add-On Features
Additional features can be added onto some Monthly and all Premium plans at an additional cost. There may be additional Shopify requirements as well. These features are priced differently; for more information, please reach out to your Returnly contact.
| Feature | Description | Shopify Requirement |
| Returnly Credit | Returnly fronts the shopper funds for an instant purchase or exchange, thereby increasing chances of converting a return into a new sale | Shopify & Shopify Plus |
| Gift Returns | Allows shoppers to return gifted items | Shopify Plus only |
| Green Returns | Allows shopper to keep items they intend to return that cannot be resold (e.g: cosmetics, certain apparel) while receiving a refund, cutting down on waste from shipping byproducts | Shopify & Shopify Plus |
| In-Store Returns | Allows shopper to drop-off a return at a physical location while using a Returnly flow | Shopify (cannot refund to gift card) & Shopify Plus |
| International Returns | Allows merchant to facilitate returns across certain borders/countries | Shopify & Shopify Plus |
| Returnly API | Allows merchant to utilize the Returnly API to increase automation and efficiency within their operations | Shopify Plus only |
| Integrations | Allows merchants to connect and combine other software/tools to work in a synergistic manner with Returnly. Some integrations Returnly supports can be found listed here | N/A |
Returnly Custom Plans
Some merchants have specific requirements, technical or otherwise, that fall outside of Returnly's normal use cases. In such circumstances, a unique partnership occurs between Returnly and the merchant where custom development occurs and new processes are built. These partnerships must be evaluated and scoped out before any delivery happens. For more information on this, please reach out to your Returnly contact.
