We've rounded up a few of the top questions that our merchants have had around Returnly Instant Credit:
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Why is Returnly Credit issued?
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What happens if a shopper doesn't use their Instant Refund (aka: Instant Credit)
Once your return items are checked in, we will deactivate the Instant Credit and issue a refund for any outstanding balance back to your original payment method (or issue an exchange if you requested one).
If you did not use any of your Instant Refund, you will receive a full refund for these items. If you used the Instant Refund in full, enjoy your new gear!
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Why doesn't the shopper's Instant Refund match the price of the item they are returning?
If the shopper used a discount on their order, your returns system will show the price paid rather than the value of the item. To keep your discount in place, move through our traditional exchange process (we’ll send you the new item once we have the original) rather than using your Instant Refund to repurchase.
- Is the Credit issued a refund to the original form of payment or a store credit?
