Re:amaze is a helpdesk and customer messaging platform designed for eCommerce businesses. Use Re:amaze to connect with customers across multiple channels such as email, social media, SMS, voice, live chat, FAQ, and push notifications. Increase customer happiness and boost sales with a wide range of automation tools such as chatbots and automated messages.
If you're currently using Re:amaze and Returnly, this integration will enable real time customer data access for you and your team. While conversing with customers in Re:amaze, you'll see customer information from Returnly such as:
- Customer's matching name and email
- RMA number and order number
- Returns and exchange status
- Request date and refund date
- Customer shipping address
- Available shipping labels and tracking numbers
- Shipment weight
- Refund and/or exchange line items
- Refund and/or exchange reason
- Subtotal, taxes, and refund amounts
You must have a Returnly Premium account in order to use this integration.
To enable the Returnly integration head over to your Re:amaze account settings and click on "Apps & Integrations". Select Returnly from the list and choose a brand to enable.
To proceed, Re:amaze will ask for your Returnly account's API token. The API token can be found under Integration Tools, API Token. Copy the API token and paste it into your Returnly integrations page on Re:amaze.
Once your API token is successfully saved, Re:amaze will show you a green confirmation message.
Using the Integration
The Returnly and Re:amaze integration works based off of the customer's email address. Just like when Re:amaze is able to pull order data from Shopify or BigCommerce using an email address, Re:amaze will populate your Returnly data module with useful returns and exchanges data.
Clicking on the gear icon in the Returnly integration will allow you to access the customer profile in Returnly:
Data that is updated in Returnly will synchronize with data displayed in Re:amaze in real time, ensuring your customer support agents will always have up to date information about customers.