All new Returnly customers are automatically set to use Returnly's default shipping carriers of USPS & Canada Post. The majority of Returnly customers opt to go with the default method. If you would like to integrate with any of our other supported carriers shown in this article, please contact our support team (email@example.com)
Note: Integrating with our other supported carriers requires you to be a Returnly Premium customer.
What to Expect
Immediately after installing and configuring your Returnly instance, you can expect the integration to behave as follows:
Shipping labels are successfully generated for orders.
Labels are charged upon issuance.
- Generated USPS and Canada Post labels are batched together at the end of each day by Returnly to be invoiced to you. Receipts are emailed to you. The batched invoice is charged via the credit card on file.
Note: Shopify Payments is no longer being offered as method of payment.
Unused (USPS) labels expire approximately ~28 days after they are generated. Returnly requests a refund for unused labels from USPS. This refund is credited to the Returnly shipping account.
US-Based Label Generation
For merchants with a US-based “Return To Address,” when using Returnly’s default shipping option your shipping labels are processed by USPS with Commercial Plus pricing.
Returnly will automatically evaluate and select the lowest cost label (between First Class, Priority, and Parcel Select) for the shipment. USPS labels are generated at the time of Return Merchandise Authorization (RMA) number creation and immediately available for download/printing by the shopper.
USPS has two reference lines on the shipping label. Returnly places the Return Merchandise Authorization (RMA) number and the order number in the available reference lines. See the image below for reference.
Generated USPS shipping labels expire in that Returnly will submit an automated request to void the shipping label if it has not been used after 28 calendar days. Once the void request has been placed, USPS will process the request and credit the cost of the label back to your shipping account with Returnly. Any credit from voided shipping labels will be applied to your next label invoice. Please allow time for USPS to process the void request after first being submitted.
*Note: USPS treats Puerto Rico as US based returns (and thus does NOT require Returnly Premium / our International Returns feature)
**Note: USPS requires customs clearance for the US Virgin Islands and other territories. These shipments will be treated as international (requires Returnly Premium to access our International feature).
Canada-Based Label Generation
For merchants with a Canada-based “Return To Address,” when using Returnly’s default shipping option your shipping labels are processed by Canada Post. These shipping labels do not expire in that they are not activated within Canada Post until they are scanned.
Canada Post has two reference lines on the shipping label. Returnly automatically fills these reference lines with the Return Merchandise Authorization (RMA) number as well as the order number. See the image below for reference.