For merchants who are leveraging Returnly's USPS or Canada Post accounts, there are two ways to review the cost of return shipping labels generated each day:
- By way of the Return Manager's Reports page
- Through receipts emailed daily
Billing
Returnly generated shipping labels will be billed to a merchant through the card on-file (under Your Account > Payment in the Return Manager). This includes where the "Deduct from Refund" returns policy is being leveraged -- a shopper's cost of their label is covered through a corresponding deduction from their "Refund Due" amount.
Note: Shopify Payments is no longer being offered as method of payment.
Return shipping labels that are generated each day are captured in batched invoices within the Reports page, Billing section of your Return Manager. The corresponding report can be utilized for reporting on label transactions over a set period of time.
- To download the report, click Billing, as shown below.
For USPS-enabled merchants, the carrier's Automated Package Verification (APV) program verifies each return shipment's actual parcel dimensions and weight against the rate quoted when the label was first generated. When there is a variance -- positive or negative -- USPS will create an adjustment, and Returnly will pass this on to the merchant.
Receipts
For more granular information on each individual return shipping label's price and any credits applied on the batched invoice, you will want to review the daily Receipt, which is emailed to the address on file in Stripe. The credits that can be applied to a shipping label receipt are tied to labels which have since been voided, with the value of the voided label being applied to new label generation. For more information on credits and how they are applied, please review the Unused USPS labels section of the linked Knowledge Center article.
Here is an example of an emailed Receipt:
If you'd like to change the email these are sent to, please reach out to support@returnly.com. For more information on return shipping labels generated with Returnly's USPS or Canada Post account, please review the linked Knowledge Center article.
