You can add deep-link return buttons within the "My Account"/"Order History" sections of your storefront or within emailed notifications, giving shoppers direct access to the returns flow without having to enter their email address or order details for verification purposes. This seamless transitioning removes unnecessary clicks and reduces return friction for your loyal shoppers.
Common Use Cases
- Order history page*
- Account overview page*
- Order confirmation email
- Order delivered email
* Customer account login required
Getting Started
To enable deep-links for your returns, first you will need to identify these three parameters:
- return_center_domain = URL of your returns center
- external_order_number = Order number in your eCommerce platform (i.e. Shopify)
- customer_id = Customer ID associated with the order in your eCommerce platform (i.e. Shopify)
Example for deep-linking with Shopify & Shopify Plus:
Add the parameters to this link:
https://{{return_center_domain}}/start_return?ext_order_number=%23{{external_order_number}}&customer_id={{customer_id}}
Where the above link is being embedded into Shopify's native email notifications, the following format should be utilized -- inclusive of the corresponding liquid variables:
https://{{return_center_domain}}/start_return?ext_order_number=%23{{ order.order_number }}&customer_id={{ customer.id }}
OR
https://{{return_center_domain}}/start_return?ext_order_number={{ order.name }}&customer_id={{ customer.id }}
Example for deep-linking with all other eCommerce platforms:
Add the parameters to this link:
https://{{return_center_domain}}/start_return?ext_order_number={{external_order_number}}&customer_id={{customer_id}}
