For more details on Returnly's Order Tracking solution, please review our overview here.
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Using Order Tracking is easy, even if you are using an email customization app like Orderly. Just follow these easy steps, as recommended for Shipping Confirmation, Shipping Updates, Out for Delivery, and Delivered emails:
- Once you have pasted your Orderly HTML in your email template, find the Tracking Button section.
- Replace the "href=...}" section with the following HTML snippet:
href="https://yourstorename.returnly.com/order_tracking?tracking_numbers={{fulfillment.tracking_numbers | join: "," }}&order_number={{order_name | url_encode }}&zip={{ shipping_address.zip }}&carrier={{ fulfillment.tracking_company | url_encode }}"
- Update "yourstorename" to match the name of your store (in Returnly). This is the first part of the link to your Return Center.
- Repeat for the rest of the emails!
