Customizing Email Templates

Emails that are sent to your shoppers throughout the return flow can have their style customized to match the look and design of your Return Center.

Accessing your Email Templates

1. From your Returnly Dashboard, select Customize on the left-hand navigation bar.
2. Then, select the Email tab.

Adding Customizations

Buttons

From the email customization page, you would have access to update the shared style of the buttons across all of your emails. You have the choice to modify the button background color, text color, and border radius.

HTML/CSS

To add a custom style to your email templates, you can create a HTML/CSS file and provide it to your Onboarding Project Manager (OPM), if you are a Premium customer and are undergoing the onboarding process. If you are not, then reach out to support@returnly.com. For an idea of what components can be changed, you can reference the starter template below:

<!-- Colors -->
<!-- Black - #000000 -->
<!-- Dim Gray - #6B6B6B -->
<!-- Light Gray - #F1F1F1 -->
<!-- Indigo - #234BA2 -->
<!-- Navy - #172F57 -->
<!-- Cream - #F5F3ED -->

<!-- Style -->
<style type="text/css">
  /* Background Color */
  body {
    background-color: #F1F1F1;
  }

  /* Headers */
  h2 {
    color: #172F57;
    font-family: "Helvetica", Arial, sans-serif;
    font-size: 24px;
  }

  h3 {
    color: #234BA2;
    font-family: "Helvetica", Arial, sans-serif;
    font-size: 20px;
  }

  /* Text */
  p {
    font-family: "Helvetica", Arial, sans-serif;
    font-size: 16px;
    color: #000000;
  }

  /* Body Content */
  .body-content {
    color: #000000;
    font-family: "Poppins", Arial, sans-serif;
    font-size: 16px;
  }

  /* Greeting */
  .salutation {
    font-family: "Helvetica", Arial, sans-serif;
    font-size: 18px;
    color: #000000;
  }

  /* Message to the Shopper Container */
  .message-container {
    background-color: #F5F3ED;
    border-radius: 4px;
  }

  /* Message to the Shopper Content */
  .message-container p {
    color: #6B6B6B;
    font-size: 16px;
  }

  /* Shipping Label Link */
  .shipping-label-link {
    color: #234BA2;
    text-decoration: underline;
  }
</style>

Email Customization Preview:

Header and Footer Html

You can customize your header and footer for your email templates by providing the Header Html and Footer Html you would like added by sending it to your Onboarding Project Manager (OPM) if you are a Premium customer and are undergoing the onboarding process. If you aren't, send it to support@returnly.com.

Text

If you would like to update the text of these emails, you can do so by selecting the Edit option next to each email template. Once selected, you can access and modify the text that is shown in the body of the email. There would be an option to use variables to reflect information specific to the recipient of the email. For more details, this can be found in the following article: Shopper Emails - Customizing Copy and Variables