- Benefits & Features
- Supported Countries & Use Cases
- What if I Don't Have International Returns?
International Returns allows merchants to serve shoppers outside of their country of operations and return goods across borders. With this feature enabled, Returnly will create a shipping label and customs forms on a shopper’s behalf for their return to ensure that the item is sent back to the merchant’s warehouse.
Benefits & Features
- Grow your international customer base
Remove one of the biggest obstacles of global growth by delivering the simple, automated and localized return experience that all shoppers have come to expect.
- Scale return operations on a global scale
Increase your sales, not your workload. Automate shipping label generation, customs documentation, tax forms and return processing so you can expand and succeed on a global scale.
- Expand strategically with global return insights
Get visibility into your global consumer return behavior to better anticipate returns volume, improve product performance, and identify when and where to expand next.
Here are the available features:
- Create international shipping labels for your shoppers.
- Create commercial invoice and custom forms for your shoppers.
- Supported carriers: DHL Express, FedEx, and UPS.
- Configure the Returns Center based on language to provide a consistent and global return experience.
- Process returns and refunds for orders placed in multiple currencies.
Currently, International Returns is only available for:
- Returnly Annual subscribers
- Shopify and Shopify Plus Merchants (or integrated with Returnly via custom API).
The following product data, as set through the ecommerce platform or API Integration, are required to be eligible for international return. If these details are not populated, Returnly will require a shopper to contact a merchant’s customer support team to complete the return.
- Country of origin
- HS (Harmonized System) tariff code
If not populated for a product, the shopper will be given instructions, which you can customize, to direct them on how they should complete this return outside of Returnly. You can learn more about this functionality, called International Basic, and how to configure it can be found in this article.
Note: Merchants should ensure product data is clearly defined in their ecommerce platforms to successfully import values which will used to generate customs documentation along with its respective shipping label.
Merchants also must have an address in the destination country in order for Returnly to support International Returns. This is required to be provided as the destination for the returns.
Example: If a US shopper has purchased a shirt where the return warehouse address is in Canada, they would be able to go through the returns center, pay for the flat rate fee for shipping, receive copies of the shipping label, invoice for customs, and ship the merchandise back to the Canadian warehouse.
Supported Countries & Use Cases
At present, International Returns can be initiated from the following countries, in alphabetical order:
Use Cases: Shopper and Shipping Experience
The following table shows common use cases of merchants using International Returns:
What If I Don't Have International Returns?
If you don't have International Returns, but you have a shopper attempting to make a cross-border return, don't worry - we offer all Returnly customers International Basic! To read more about International Basic, continue to this article.
> Next: Setting Up International Returns