Hello there and welcome to the January Product Update page! We're hoping the new year has been good to you so far!
We'll be going over new & upcoming features, updates, and improvements to Returnly below.
Best Practice Guides Available (General Availability)
Why the update?
We have been developing Best Practice guides that can help you get the most out of Returnly's numerous features. Our existing guides are now featured on our Knowledge Center under the Best Practices section shown below.
Each of these sections will contain guides (also in .pdf form), videos, FAQs, and any related content (like how-to articles) for your consumption. Stay tuned, we'll be actively updating these sections with more content as they come in!
Also as a reminder, we also have Financial Reconciliation Best Practice guides as well, which are accessible through our Resource Hub widget when logged into Returnly.
Return Settings Redesign (General Availability)
Why the update?
We're excited to be expanding upon our Return Settings by surfacing new configuration options to you in the near future. As a component of that, we did some work to clean up the Return Settings interface.
We've visually grouped similar settings together and moved other settings to different locations to cut down on any noise and confusion. All shipping related settings now live in a new tab, Shipping.
With this cleanup and beautification now in place, we'll now have the foundation to add more functionality on top of it! We'll be sharing and releasing new configuration options over the next few months.
When is this feature available and who does this affect?
This update is live for all of our customers.
User Permission Updates (General Availability)
Why the update?
Returnly wants to ensure that all users have appropriate permissions while using the platform. Having too much access can add risk while too little can hamper productivity. After analyzing user behavior and addressing feedback from our customers, we've made a few updates to ensure appropriate access across the board the menu items shown below:
Removing Access:
- Customer Support Representative role loses access to Tools menu option
- Customer Support Lead role loses access to Tools menu option
- Developer role loses access to Reports menu option
- Store Manager role loses access to the following menu options: Home, Manage Returns, Analytics, Manage users, and Tools
Adding Access:
- Admin role should access to In-Store Returns menu option
- Developer role should access to Manage Returns menu option
Therefore, the new user permissions matrix looks like this:
You can view more details about user permissions in this article.
Who does this affect, and when will this update go live?
This update is live for all of our customers.
Why the update?
We have added three new capabilities to our ever-improving API!
- Return to Gift Card:
Gives you the option to select the payment method for refunds of gift purchases through the API. Associated RMAs will be flagged to show whether the refund was to a gift card, or the original payment method. - Multi-order Refund: Allows for refunding RMAs with multiple orders
- Multi-label Refund: Allows for refunding RMAs with multiple shipping labels by sending only one of the tracking numbers associated with the order. We are always looking for ways to strengthen our API, so keep an eye out for more updates coming soon!
For more information visit our
Who does this affect, and when will this update go live?
This update is live for all of our customers.
Adding Return Reason Instructions (General Availability)
Why the update?
We want our shoppers to have an intuitive and streamlined end-to-end returns experience. When customers initiate a return, they receive an email link that directs them to the return flow. That email link takes them to the list of products, but with no direct explanation of what they're to do.
We added a new modifiable text field that solves for this. By going to Customize > Custom Text > Item Selection > Selection Details.
Scrolling down to Return Instructions Title, you can now be explicit in what you'd expect your customers to do, or simply add some context.
When is this feature available and who does this affect?
This update is live for all of our customers.
