Analytics: Overview

  • Updated

Contents

  1. How to Access Analytics
  2. Benefits

Gain better insight into the impact of returns on your business. 

The enhanced Analytics page facilitates data visualization from which you can gain invaluable insights into your returns, revenue, and your customers.

By interpreting historical data on your returns, you can now monitor and make informed decisions on your company's financial performance, operational efficiency, and customer behavior trends. 

 

How to Access Analytics

On the Analytics page on the Return Manager, you can now access the enhanced Analytics catalog which contains a curated selection of metrics.

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Analytics page

 

Returns

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Revenue

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Customers

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Benefits

Approachable analytics experience + Contextual usability: Easily analyze and consume comprehensive returns data through visual dashboards, downloadable reports and data files.

Drill-down functionality and report download combined!

  • Download your reports on returns, revenue, and your customers data. 
  • Access a more granular view of RMA (Return Merchandise Authorization) data.
    • Hover over and/or click on any bar chart, stacked bar chart, or pie chart to review and/or download data for further processing. 
    • Depending on where you would import that data into, choose from a variety of file formats.

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Data file formats

 

Filtering

  •  Define any date range that best fits your business needs.
    • Predefined or Custom date range. 

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Predefined date range

 

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Custom date range

 

Dynamic Time Evolution Metrics

  • By clicking any date range, you would be able to view your metrics on your dashboard updated and matching the selected date range.

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Updated metrics on your dashboard based on date range selected

 

Differentiated return revenue: Understand how you’re saving sales by comparing repurchases and exchanges.

  • Your Revenue page revolve around exchanges, repurchases, and refunds leveraged by customers during the return process, displaying how returns convert into revenue retention or new revenue from existing customers. 

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New net revenue

 

More metrics: Have direct access to all the data you need.

  • Real-time returns data gathered at the warehouse and customer level.
  • By identifying highly-returned products along with their return reason, not only can you substantially improve your business' sourcing and inventory management, but you can also grasp your customer behavior and preferences better.

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Sample metrics on customers' return habits

 

Customer satisfaction at every stage of their return experience:

  • Returnly collects both quantitative and qualitative metrics which will help you build a holistic customer experience.

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If you are on a Premium plan, and all of your metrics are enabled, you will have access to the whole spectrum of Returnly Analytics. 

As some metrics will be only available on Premium plans, reach out to our Merchant Care team at support@returnly.com to upgrade.

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