Merchant Email Notifications

  • Updated

Overview

Returnly will send you emails to keep you posted on the “lifecycle” of your product returns. 

Description of Emails

 
 

Authorize product return:

Note: This email will only be sent if the Auto-Return Authorization setting within the Returns Policy section is disabled.

This email will show all information for the product to be returned. You will be prompted to accept or cancel the return.

$X was issued:

Note: This email will only be sent for merchants utilizing our Returnly Credit functionality.

This email indicates that Returnly Credit was issued, along with additional information.

Issuing a standard refund for Return ID: X:

Note: This email will only be sent for merchants utilizing our Returnly Credit functionality.

This email will show details regarding the status of Returnly Credit.

Settings

These emails will be sent to the email address under Your Account > Addresses > Store Address:

 

To enable or disable these notifications, you can toggle this setting within the Returns Policy section:

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