Shipping Carriers Overview

Contents

1. How to Access your Carriers Configuration
2. Default Carriers
3. Your Carrier Accounts
4. Details on your Carriers Integration
5. Carrier Account Tags

 

Once you've configured your account settings and set up your return policy, you can then either use Returnly's default shipping carriers (Returnly's USPS and Canada Post), which is seamless and instantaneous, or integrate with your own shipping carrier account in order to generate shipping labels; the latter would be available to Premium merchants.

 

This article focuses on the main differences between Default Returnly Shipping Carriers and Custom Shipping Carriers, domestic and international scenarios, and configuration of shipping labels tags.

 

How to Access your Carriers Configuration

 

On the Return Manager, Return Settings page, Shipping tab, and Shipping Carriers. 

Field	Description
Carriers	Name of the Carrier The Shipping Carrier Configuration is aligned with the Carriers configured in the Return Manager Carrier options as outlined in this article.  The Carriers should be aligned with the ones that are used for return shipping. What will be displayed under Carriers: Default carrier (USPS or Canada Post) or Your carrier account configuration Domestic carriers are always shown as a first item in the list Your carrier accounts International carriers if cross-border returns are enabled
	Returnly-owned default carriers are flagged with "Returnly Carrier".
Countries	Country Code or Others The carrier country configuration refers to Shipping from that country to the warehouse. Country information is given by country code. In case no country is defined for the shipping carrier: "Other" is displayed.
	When a carrier is configured for domestic shipping and other countries.
Service	Domestic or International Domestic: carriers applicable to the country where the default warehouse location is based. International: carriers applicable to countries that are not the default warehouse location.
Tag	Any configured tags for carriers Carriers without tag Carriers will have maximum one tag

 

 

Default Carriers

 

Available for all merchants.

On domestic returns:

• Default warehouse location in Canada → Canada Post 

• Default warehouse location in US → USPS

Immediately after installing and configuring your Returnly instance, you can expect the integration to behave as follows:

• Shipping labels are successfully generated for orders.

• Labels are charged upon issuance.

For further details on USPS and Canada Post label generation, consult our dedicated article on Default Shipping Carriers.

 

For all merchants with default carriers:

Note: Merchants will only be able to connect USPS Returnly account, not their own USPS account.

 

 

Your Carrier Accounts

• Requires Returnly Premium.

• Integrate with any of our other shipping carrier accounts.

• For Domestic and International returns.

For merchants on Premium plan with default carriers:

Merchants with their own carrier accounts:

Your Carrier Account	Description
DHL eCommerce  (Global Mail)	It can support both Domestic returns (US to US) and International Returns.
FedEx (Ground)	It can support both Domestic returns (US to US) and International Returns. FedEx controls the package the entire route, from pick-up to drop-off location.
FedEx SmartPost	It can support both Domestic returns (US to US) and International Returns. Packages are picked up by FedEx, but are handed off to another carrier (usually a local USPS facility) for the "last mile" leg of the delivery.
UPS	It can support both Domestic returns (US to US) and International Returns.
UPS Mail Innovations	It can support both Domestic returns (US to US) and International Returns.
DHL Express	It can support both Domestic returns (US to US) and International Returns.

 

Details on your Carriers Integration

Location	Description	Carriers
Domestic: United States or Canada	Country-specific or unspecified	USPS Fedex Smart Post UPS UPS Mail Innovations DHL Canada Post
International Basic & International Returns	Your Carrier Account or Default Returnly Shipping Carrier if no customer carrier applies to the home country	DHL Express Fedex UPS

 

If you are on Returnly Premium, and would like to integrate with any of our other supported carriers, you can reach out to our Merchant Care team (support@returnly.com) so they can help get your carrier integration underway.  

 

If you are still onboarding, you can contact your Implementation Project Manager who will help with your integration needs.

 

Note: Whichever carrier is used must have shipping tracking associated with it in order for Returnly to process returns properly.

 

Also, if you are on Returnly Premium(Growth and Partner), you can easily add and connect your UPS or FedEx Carrier Accounts for your domestic returns.  Consult our dedicated article Shipping Carriers: Self-Service UPS & FedEx Ground.

 

 

Carrier Account Tags

 

Returnly Tags are special product-level or order-level tags that drive a specific functionality within the Returnly system. 

• Tag: rtly-carrier-account-tag:{carrier_tag}

• Example: rtly-carrier-account-tag:UPS

• Description: Determines which carrier account a return shipping label would be generated from for accounts with multiple carrier integrations. The carrier tag would correspond to the tag assigned to a specific carrier account in the Returnly system.

• This feature would be available for accounts on Returnly Premium and can be configured by reaching out to our Merchant Care team (support@returnly.com).

 

To learn more about Returnly's default carriers (USPS & Canada Post) as well as our other supported Shipping Carriers, please continue to the next articles.

 

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+ Related: Shipping Carriers: Self-Service UPS & FedEx Ground