NetSuite ERP Integration App – Returnly

Returnly <> NetSuite Integration App
Prerequisites and How to Get Started
How It Works
How to Configure Returnly
Returnly <> NetSuite Terms
FAQs

Returnly <> NetSuite Integration App

We've partnered with Nova Module who built the NetSuite certified (BFN) Returnly <> NetSuite Integration App on Celigo’s integrator.io platform.

This integration eliminates manual processes by creating and syncing Return Authorization (RA or RMA) records & credit memos in a merchant’s NetSuite account to provide an accurate audit trail of returned items.

Merchants do not need to integrate to their 3PL as NetSuite sends the necessary receiving information to the 3PL.

If you need technical support specific to the Returnly <> NetSuite Integration App, contact Nova Module as they manage, host, and monitor the integration.

Prerequisites and How to Get Started

NetSuite Connector

The integration is not dependent on an ecommerce platform. The only requirement is a connection between the merchant's ecommerce platform & NetSuite (e.g. Shopify <> NetSuite Connector).

Nova Module (or Celigo) agreement

Merchants must contact Nova Module (or Celigo) and sign an agreement (set-up + monthly fee) to enable this integration.

As set-up & onboarding is managed by Nova Module, you must contact them to start the integration process along with the following details:

Returnly API access

Partner/Merchant can access API token via merchant Returnly dashboard:

Access Integration Tools > API Token tab.

Merchants on an Annual plan: they can generate their API token.

Merchants on a Monthly plan should reach out to sales@returnly.com to upgrade their account.

Green Returns

This integration can support Green Returns.

Merchants must alert Nova Module if they plan to use Returnly's Green Returns product.

How It Works

The standard integration is responsible for performing the following 3 actions:

Syncs authorized RMAs from Returnly to NetSuite (creates an RA in NetSuite)

An authorized return is exported from Returnly and imported into NetSuite as an RA record in a pending receipt status.

The RA record in NetSuite is tied to a pre-existing sales order and a cash sale or an invoice record in NetSuite.

Exports Return Receipt from NetSuite to Returnly (leverages Returnly’s Refund API to trigger refunds)

An item receipt is created against a corresponding RA and NetSuite, then the NetSuite item receipt triggers a refund to be processed in Returnly for a relevant sales order.

Syncs Refunds from Returnly to create NetSuite Credit Memos (Receipt of the successful refund)

A Credit Memo is based on the refunded sales order data processed by Returnly.

How to Configure Returnly

Disable the Auto-restock Products option as Returnly will not be handling inventory updates.

- Navigate to the Returns Settings menu in your Returnly dashboard.
- Access the Return Policy tab, Additional Settings section.

Returnly <> NetSuite Terms

Returnly Term	NetSuite Term	Definition
RMA	RA	Return (Merchandize) Authorization Tied to pre-existing sales order and a cash sale or an invoice record in NetSuite
	Item receipt	Tied to a corresponding RA
Refund	Credit memo	Receipt of the successful refund Based on the refunded sales order data processed by Returnly

FAQs

How do I get started?

Contact Nova Module (or Celigo) for instructions.

How long will it take to set up this integration?

Implementation / Onboarding timeline (managed by Nova Module)

Estimate for 3-6 weeks

Will I need a developer involved to complete this integration?

No. Developer work is not needed. Returnly & Nova Module will work with you throughout the onboarding process.

Where do I get my Returnly API?

On Returnly's Return Manager, visit Integration Tools > API Token tab.

I have a Returnly account, but don’t have API access - how can I get Returnly API access?