Contents
Overview
When a customer creates a return, there are key events along the process which not only determine the successful return of items originally purchased, but also offer your customers the possibility of continuing shopping at your store by spending Instant Credit even before you get their return.
By clearly showing how to view the return flow and how to shop other products at your store applying their Instant Credit, we ensure your emails contain actionable information that addresses your customers' return needs.
Furthermore, not only will your customers' return email experience match the return flow phases as outlined in the RMA (Return Merchandise Authorization) Confirmation Page, but it will also provide them with a clear overview of the whole return process.
Hence, two distinct actions are clearly shown in the email. Those are detailed below.
View Return
Customers can easily access the return flow which will match their RMA Confirmation Page experience.
By consistently displaying return details to your customers along with the instructions of how to send their items, we ensure their return is sent in a timely fashion without the need of reaching out to your Customer Support team.
Refund & Instant Credit
If your customers would like to spend their refund money right away, your email will clearly outline how that works along with details of how they could utilize Instant Credit towards their purchase.
By guiding them through their return experience and the options they have along the way, you are driving repurchasing.
