BlueCherry ERP Integration

  • Updated

Contents

  1. Overview
  2. Prerequisites and How to Get Started
  3. How It Works
  4. How to Configure Returnly 
  5. FAQs

 

Overview

Returnly <> BlueCherry Integration

This integration eliminates manual processes by creating and syncing Return Merchandize Authorization (RMA) records & credit memos in merchant’s BlueCherry account to provide an accurate audit trail of returned items.

In addition, merchants do not need to integrate Returnly to their 3PL as BlueCherry sends the necessary receiving information to the 3PL.

If you need technical support specific to the Returnly <> BlueCherry integration, contact the BlueCherry Support team as they manage, host, and monitor the integration. 

 

Prerequisites and How to Get Started

  • Merchants on Returnly Annual/Premium plan

  • BlueCherry account: integration requires programming job. 

As set-up & onboarding is managed by BlueCherry, you must contact them to start the integration process along with the following details:

  • Returnly API access

Partner/Merchant can access API token via merchant Returnly dashboard.

Access Integration Tools > API Token tab. 

Merchants on an Annual plan: they can generate their API token. 

Merchants on a Monthly plan should reach out to sales@returnly.com to upgrade their account. 

  • CGS/Blue Cherry Shopify Connector

Merchants must be on CGS/Blue Cherry's Shopify Connector.

 

How It Works

This integration creates RMAs within BlueCherry each time a return is initiated, and refunds upon item receipt by BlueCherry. 

BlueCherry ERP <> Returnly integration workflow:

  1. RMA is generated in Returnly.

  2. RMA information is imported into BlueCherry and a Return Authorization (RA) is automatically created.

  3. Upon item receipt, BlueCherry creates the credit memo and the inventory is updated.

  4. BlueCherry calls the Returnly Refunds API which will trigger Returnly to refund in Shopify based on what was received. 

  5. Return is complete

How to Configure Returnly 

Disable the Auto-restock Products option as Returnly will not be handling inventory updates. 

    • Navigate to the Returns Settings menu in your Returnly dashboard.
    • Access the Return Policy tab, Additional Settings section.

 

FAQs

  • How do I get started? 

Contact BlueCherry to begin the integration process. 

  • Will I need a developer involved to complete this integration? 

No. Developer work is not needed. BlueCherry will work with you throughout the onboarding process. 

  • Where do I get my Returnly API? 

On Returnly's Return Manager, visit Integration Tools > API Token tab.

Related article: Where can I find my account's unique API token?

  • I have a Returnly account, but don’t have API access - how can I get Returnly API access?

Merchants on an Annual plan: they can generate their API token. 

Access Integration Tools > API Token tab. 

Merchants on a Monthly plan should reach out to sales@returnly.com to upgrade their account. 

  • Where should I address any technical questions?

Merchants can contact the integration owner directly for support in the event of technical issues.

If you need technical support specific to the Returnly <> BlueCherry Integration, contact BlueCherry Support team as they manage, host, and monitor the integration. 

 

Not a Returnly customer? Contact sales@returnly.com to learn more.

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