MasonHub 3PL Integration

  • Updated

Contents

  1. Overview
  2. Prerequisites and How to Get Started
  3. How to Configure Returnly
  4. How it Works
  5. FAQs 

 

Overview

 

The integration between MasonHub and Returnly is a two-way integration, responsible for performing two primary actions:

  1. Creates returns within MasonHub when a return is initiated through Returnly.

  2. Refund within Returnly after items are received & approved by MasonHub/merchant.

As MasonHub owns, supports and maintains this integration, technical questions should first be addressed to MasonHub Support.

 

Prerequisites and How to Get Started

  • Merchants on Returnly Annual/Premium plan
  • MasonHub account

As set-up & onboarding is managed by MasonHub, you must contact them to start the integration process along with the following details:

  • Your store URL
  • Your Returnly API token

On your Returnly's Return Manager, visit Integration Tools > API Token tab.

 

How to Configure Returnly

Auto-restock setting

    • Navigate to the Returns Settings menu in your Returnly dashboard.
    • Access the Return Policy tab, Additional Settings section.
    • Disable the Auto-restockProducts option since the 3PL will be handling inventory updates.

shiphero_auto_restock.png

Note: If you do not have Returnly API access, please email sales@returnly.com and request your Returnly API token for the integration.

 

How it Works

 

The Returnly <> MasonHub Returns workflow comprises three main portions: 

 

1.- The customer creates a Return through the Returnly Return Center

  • The customer initiates their Return via Returnly.
  • When Returnly RMAs (Return Merchandise Authorizations) are authorized, the return is then created within the MasonHub system for processing.

2.- The package gets to the warehouse

For item inspection and exception handling, reach out to MasonHub to discuss the process. 

3.- Complete the return

Once items have been inspected and the inventory has been updated, MasonHub will send that data to Returnly to process the refund. 

 

FAQs 

  • How do I get started?

Set-up & onboarding is managed by MasonHub. You must contact MasonHub for set-up & provide them with Returnly API key. 

  • Where do I get my Returnly API? 

On Returnly's Return Manager, visit Integration Tools > API Token tab.

Related article: Where can I find my account's unique API token?

  • I have a Returnly account, but don’t have API access - how can I get Returnly API access?

Merchants on an Annual plan: they can generate their API token. 

Access Integration Tools > API Token tab. 

Merchants on a Monthly plan should reach out to sales@returnly.com to upgrade their account. 

  • Where should I address any technical questions?

As MasonHub owns, supports and maintains this integration, technical questions should first be addressed to MasonHub Support team to ensure a seamless order fulfillment experience.

 

Not a Returnly customer? Contact sales@returnly.com to learn more.

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