Exenta ERP Integration

  • Updated

Contents

  1. Overview
  2. Prerequisites and How to Get Started
  3. How It Works
  4. How to Configure Returnly 
  5. FAQs

 

Overview

Returnly <> Exenta Integration

This integration eliminates manual processes by creating and syncing Return Merchandize Authorization (RMA) records & credit memos in merchant’s Exenta account to provide an accurate audit trail of returned items.

In addition, merchants do not need to integrate Returnly to their 3PL as Exenta sends the necessary receiving information to the 3PL.

If you need technical support specific to the Returnly <> Exenta integration, contact the Exenta / Aptean Support team as they manage, host, and monitor the integration. 

 

Prerequisites and How to Get Started

  • Merchants on Returnly Annual/Premium plan

  • Exenta account: integration requires programming job. 

As set-up & onboarding is managed by Exenta, you must contact them to start the integration process along with the following details:

  • Returnly API access

Partner/Merchant can access API token via merchant Returnly dashboard.

Access Integration Tools > API Token tab. 

Merchants on an Annual plan: they can generate their API token. 

Merchants on a Monthly plan should reach out to sales@returnly.com to upgrade their account. 

 

How It Works

This integration creates RMAs within Exenta each time a return is initiated, and refunds upon item receipt by Exenta. 

Exenta ERP <> Returnly integration workflow:

  1. RMA is generated in Returnly.

  2. RMA information is imported into Exenta and a Return Authorization is automatically created.

  3. Return Authorization is communicated to the 3PL. 3PL will send the Return receiving file back to Exenta updating the return authorization as received.

  4. Exenta calls the Returnly Refunds API which will trigger Returnly to refund in Shopify based on what was received. 
  5. Exenta creates the credit memo and the inventory is updated.

  6. Return is complete

 

How to Configure Returnly 

Disable the Auto-restock Products option as Returnly will not be handling inventory updates. 

    • Navigate to the Returns Settings menu in your Returnly dashboard.
    • Access the Return Policy tab, Additional Settings section.

 

FAQs

  • How do I get started? 

Contact Exenta to begin the integration process. 

  • Will I need a developer involved to complete this integration? 

No. Developer work is not needed. Exenta will work with you throughout the onboarding process. 

  • Where do I get my Returnly API? 

On Returnly's Return Manager, visit Integration Tools > API Token tab.

Related article: Where can I find my account's unique API token?

  • I have a Returnly account, but don’t have API access - how can I get Returnly API access?

Merchants on an Annual plan: they can generate their API token. 

Access Integration Tools > API Token tab. 

Merchants on a Monthly plan should reach out to sales@returnly.com to upgrade their account. 

  • Where should I address any technical questions?

Merchants can contact the integration owner directly for support in the event of technical issues.

If you need technical support specific to the Returnly <> Exenta Integration, contact Exenta / Aptean Support team as they manage, host, and monitor the integration. 

 

Not a Returnly customer? Contact sales@returnly.com to learn more.

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