There are a few reasons why an order may not be found in our system for return.
No Customer Attached
To be imported into our system an order must have a customer attached. This must be done at the time of purchase, and not added after.
No Shipping Address
In order to create a return in our system the order must have a shipping address. This address must be present at the time of order placement.
Not marked as Paid
All orders must be marked as paid to be synced with our system. We do not import unpaid orders.