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FAQs
FAQs
19 articles in this collection
Written by
Shannon
and
Sarah Sultan
Why is this order not found?
Written by
Shannon
Updated over a week ago
Where can I view shipping labels?
Written by
Shannon
Updated over a week ago
What if my shopper doesn't return all their items?
Written by
Shannon
Updated over a week ago
How does Returnly bill my account?
Written by
Shannon
Updated over a week ago
Where can I find settled RMAs in the Returnly Dashboard?
We need to know what was actually received at the warehouse and what was actually refunded.
Written by
Sarah Sultan
Updated over a week ago
How do Shoppers use their Instant Refund?
Written by
Shannon
Updated over a week ago
I marked an item as non-returnable but it's showing as eligible for my customer. What did I do wrong?
Written by
Shannon
Updated over a week ago
Can I accept returns shipped from outside of the country my Return To address is located in?
Written by
Shannon
Updated over a week ago
“No orders for this customer” What's going on?
Written by
Shannon
Updated over a week ago
Unlimited number of returns during free trial ?!
Written by
Shannon
Updated over a week ago
Can I set the widget to appear on only one specific page?
Written by
Shannon
Updated over a week ago
How does Returnly generate the weight for shipment?
Written by
Shannon
Updated over a week ago
Who pays for the cost of shipping?
Written by
Shannon
Updated over a week ago
Why do I have to add a payment method to create a free trial account?
Written by
Shannon
Updated over a week ago
Do shoppers registered at my store have to sign up for Returnly to start a product return?
Written by
Shannon
Updated over a week ago
How is the number of returns per month calculated?
Written by
Shannon
Updated over a week ago
What is a cost divergence?
Written by
Shannon
Updated over a week ago
Does Returnly have access to a shopper's credit card information?
Written by
Shannon
Updated over a week ago
Will I be charged for unused shipping labels?
Written by
Shannon
Updated over a week ago