FAQs

Why are shoppers emailing me directly?

S

Written by Spencer Smitherman
Updated this week

Why is this order not found?

Written by Shannon
Updated over a week ago

Where can I view shipping labels?

Written by Shannon
Updated over a week ago

What if my shopper doesn't return all their items?

Written by Shannon
Updated over a week ago

How does Returnly bill my account?

Written by Shannon
Updated over a week ago

Where can I find settled RMAs in the Returnly Dashboard?

We need to know what was actually received at the warehouse and what was actually refunded.

Written by Marcos Sainz
Updated this week

Where can I find my API key?

Written by Shannon
Updated over a week ago

How do Shoppers use their Credit?

Written by Shannon
Updated yesterday

I marked an item as non-returnable but it's showing as eligible for my customer. What did I do wrong?

Written by Shannon
Updated over a week ago

Can I accept returns shipped from outside of the country my Return To address is located in?​

Written by Shannon
Updated over a week ago

“No orders for this customer” What's going on?

Written by Shannon
Updated over a week ago

Unlimited number of returns during free trial ?!

Written by Shannon
Updated over a week ago

Can I set the widget to appear on only one specific page?

Written by Shannon
Updated over a week ago

How does Returnly generate the weight for shipment?

Written by Shannon
Updated over a week ago

Who pays for the cost of shipping?

Written by Shannon
Updated over a week ago

Why do I have to add a payment method to create a free trial account?

Written by Shannon
Updated over a week ago

Do shoppers registered at my store have to sign up for Returnly to start a product return?

Written by Shannon
Updated over a week ago

How is the number of returns per month calculated?

Written by Shannon
Updated over a week ago

What is a cost divergence?

Written by Shannon
Updated over a week ago

Does Returnly have access to a shopper's credit card information?

Written by Shannon
Updated over a week ago

Will I be charged for unused shipping labels?

Written by Shannon
Updated over a week ago