FAQs

Shannon avatar Sarah Sultan avatar
20 articles in this collection
Written by Shannon and Sarah Sultan

Why is this order not found?

Shannon avatar
Written by Shannon
Updated over a week ago

Where can I view shipping labels?

Shannon avatar
Written by Shannon
Updated over a week ago

What if my shopper doesn't return all their items?

Shannon avatar
Written by Shannon
Updated over a week ago

How does Returnly bill my account?

Shannon avatar
Written by Shannon
Updated over a week ago

Where can I find settled RMAs in the Returnly Dashboard?

We need to know what was actually received at the warehouse and what was actually refunded.
Sarah Sultan avatar
Written by Sarah Sultan
Updated over a week ago

How do Shoppers use their Instant Refund?

Shannon avatar
Written by Shannon
Updated over a week ago

I marked an item as non-returnable but it's showing as eligible for my customer. What did I do wrong?

Shannon avatar
Written by Shannon
Updated over a week ago

Can I accept returns shipped from outside of the country my Return To address is located in?​

Shannon avatar
Written by Shannon
Updated over a week ago

“No orders for this customer” What's going on?

Shannon avatar
Written by Shannon
Updated over a week ago

Unlimited number of returns during free trial ?!

Shannon avatar
Written by Shannon
Updated over a week ago

Can I set the widget to appear on only one specific page?

Shannon avatar
Written by Shannon
Updated over a week ago

How does Returnly generate the weight for shipment?

Shannon avatar
Written by Shannon
Updated over a week ago

Does Returnly facilitate exchanges?

Shannon avatar
Written by Shannon
Updated over a week ago

Who pays for the cost of shipping?

Shannon avatar
Written by Shannon
Updated over a week ago

Why do I have to add a payment method to create a free trial account?

Shannon avatar
Written by Shannon
Updated over a week ago

Do shoppers registered at my store have to sign up for Returnly to start a product return?

Shannon avatar
Written by Shannon
Updated over a week ago

How is the number of returns per month calculated?

Shannon avatar
Written by Shannon
Updated over a week ago

What is a cost divergence?

Shannon avatar
Written by Shannon
Updated over a week ago

Does Returnly have access to a shopper's credit card information?

Shannon avatar
Written by Shannon
Updated over a week ago

Will I be charged for unused shipping labels?

Shannon avatar
Written by Shannon
Updated over a week ago