Managing Product Returns

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20 articles in this collection
Written by Shannon, Aaron Knight, Karen Fitzgerald and 1 other

Missed Delivery Deadline (MDD)

Missed Delivery Deadline of Repurchases and Exchanges RMAs
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Written by Aidan Prien
Updated over a week ago

How to Edit the Contents of a "Delivered" RMA

How to remove an item or items from an RMA
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Written by Karen Fitzgerald
Updated over a week ago

How to configure Nested Return Reasons

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Written by Karen Fitzgerald
Updated over a week ago

How to Customize the Return Confirmation Page

Customize the final landing page of your return process
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Written by Karen Fitzgerald
Updated yesterday

How to customize the new 'Sticky' Returns Flow Button

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Written by Karen Fitzgerald
Updated over a week ago

Enable a new 'Sticky' Returns Flow Button

Enable a full-width sticky returns button
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Written by Karen Fitzgerald
Updated over a week ago

How to add deep-linking returns

Allow shoppers to skip email verification to start a return
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Written by Karen Fitzgerald
Updated over a week ago

Canceling an RMA

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Written by Shannon
Updated over a week ago

Setting a "Holiday Eligibility Window"

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Written by Aaron Knight
Updated over a week ago

Marking an RMA as Delivered Manually

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Written by Shannon
Updated over a week ago

Insufficient postage? How can we fix this?

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Written by Shannon
Updated over a week ago

What happens if a shopper never returns their item(s)?

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Written by Shannon
Updated over a week ago

How to restock items

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Written by Shannon
Updated over a week ago

Free Returns for Shopper policy

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Written by Shannon
Updated over a week ago

How does the “Flat Rate Returns” policy work?

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Written by Shannon
Updated over a week ago

What’s an RMA Number?

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Written by Shannon
Updated over a week ago

Returns Policy: Eligibility Window

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Written by Shannon
Updated over a week ago

How to make your RMA # match the order #: Customizing Your RMA

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Written by Shannon
Updated over a week ago

How to cancel a return

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Written by Shannon
Updated over a week ago

Charging restocking fees

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Written by Shannon
Updated over a week ago