Managing Product Returns

Shannon avatar Aaron Knight avatar Karen Fitzgerald avatar +2
19 articles in this collection
Written by Shannon, Aaron Knight, Karen Fitzgerald and 2 others

How to Edit the Contents of an RMA

How to remove an item or items from an RMA
Maxwell Hershfield avatar
Written by Maxwell Hershfield
Updated over a week ago

How to configure Nested Return Reasons

Yago Pereiro avatar
Written by Yago Pereiro
Updated over a week ago

How to Customize the Return Confirmation Page

Customize the final landing page of your return process
Yago Pereiro avatar
Written by Yago Pereiro
Updated over a week ago

How to customize the new 'Sticky' Returns Flow Button

Yago Pereiro avatar
Written by Yago Pereiro
Updated over a week ago

Enable a new 'Sticky' Returns Flow Button

Enable a full-width sticky returns button
Karen Fitzgerald avatar
Written by Karen Fitzgerald
Updated over a week ago

How to add deep-linking returns

Allow shoppers to skip email verification to start a return
Karen Fitzgerald avatar
Written by Karen Fitzgerald
Updated over a week ago

Canceling an RMA

Shannon avatar
Written by Shannon
Updated over a week ago

Setting a Holiday Return Window

Aaron Knight avatar
Written by Aaron Knight
Updated over a week ago

Marking an RMA as Delivered Manually

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Written by Shannon
Updated over a week ago

Insufficient postage? How can we fix this?

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Written by Shannon
Updated over a week ago

What happens if a shopper never returns their item(s)?

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Written by Shannon
Updated over a week ago

How to restock items

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Written by Shannon
Updated over a week ago

Free Returns for Shopper policy

Shannon avatar
Written by Shannon
Updated over a week ago

How does the “Flat Rate Returns” policy work?

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Written by Shannon
Updated over a week ago

What’s an RMA Number?

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Written by Shannon
Updated over a week ago

Returns Policy: Eligibility Window

Shannon avatar
Written by Shannon
Updated over a week ago

How to make your RMA # match the order #: Customizing Your RMA

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Written by Shannon
Updated over a week ago

How to cancel a return

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Written by Shannon
Updated over a week ago

Charging restocking fees

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Written by Shannon
Updated over a week ago