What happens when my shopper returns an item that was paid for/exchanged using a Returnly-issued voucher?

We call this a Return of Repurchase, RoR, or Return of Exchange, RoE.

There are two possible scenarios:

  • If the original order, the one that produced a voucher, is less than 60 calendar days old, we refund to the original payment method of that order. 
  • If the original order is 60 calendar days (or more) old and was not paid for using PayPal, we issue a gift card. For PayPal-paid orders, we issue a gift card where 175 calendar days (or more) have elapsed since the original order.

Why? Some payment processors (i.e. excluding PayPal) do not allow for a refund to be issued after 60 calendar days. 

Note: Such gift cards will be issued directly by Shopify. 

Did this answer your question?