What happens when my shopper returns an item that was purchased with an Instant Refund™?

We call this a ROR, return of repurchase. 

There are two possible scenarios:

  • If the original order,  the one that produced the Instant Refund™ voucher is less than 60 days old we simply refund to the original payment method of that order. 
  • If the original order is over 60 days old, we issue a new gift card. Why? Some payment processors do not allow for a refund to be issued after 60 days. 

Note: This gift card will be issued directly from Shopify. 

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