Once a shopper has initiated the returns process, Returnly keeps the shopper updated about the progress of their return (but don’t worry - we’re careful not to bombard your shopper with unnecessary email).
Need to customize your emails to shoppers? The Enterprise Plus plan allows you to do that! For more information click here. If you are already an Enterprise or Marketplace Plus customer (you are so smart), please contact merchant support to find out how to customize your emails to shoppers.