Some products are non-refundable. Returnly allows you to exclude items from being returned, using Tags, Product Types or SKUs.
- Go to your Return Policy tab within your Merchant Dashboard
- Under Non-Returnable Items add the Tag, Product Type or SKU as listed within your Shopify Product Page. THEN CLICK ENTER or RETURN.
- Click on the blue SAVE button.
- Your items Tag, Type or SKU will now show and will be marked as non-returnable within the returns flow.