Some products are non-refundable. Returnly allows you to exclude items from being returned, using Tags, Product Types or SKUs.

  • Go to your Return Policy tab within your Merchant Dashboard
  • Under Non-Returnable Items add the Tag, Product Type or SKU as listed within your Shopify Product Page. THEN CLICK ENTER or RETURN.
  • Click on the blue SAVE button.
  • Your items Tag, Type or SKU will now show and will be marked as non-returnable within the returns flow.
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