Merchants on our yearly plan can map their subdomain to Returnly. Here's how:

Step 1
Set up a subdomain by specifying a Canonical Name (CNAME) resource record in the account for your 3rd-party domain, e.g. returns.your-company-name.com. 

How to set up a CNAME record: 

  • Log in to your account with your domain provider.
  • Find your DNS settings; look for your account admin panel, or domain management area, or DNS configuration, or similar.
  • Open the DNS settings and view your current DNS records. 
  • Each entry should show: an original location (often listed in a column called Name, Host, or Alias), the type of the record (for example, CNAME) and the destination to which the record is pointing. 
  • Now you need to add a CNAME Record or update an existing one and point it to domains.returnly.com.
  • Save the CNAME Record (usually by clicking Save or Add record or similar).

Step 2

Update Domain on Returnly Dashboard

  • Go to Customize Tab>Returns Center
  • Add your URL
  • Click Save
  • If the CNAME is configured correctly the system will process the request. This can take up to 1 minute. If you get an error message this means your CNAME is incorrect. Follow these directions to confirm proper configuration. 

  • Domain Mapping is complete

Troubleshooting
If you receive an error this means that your CNAME was not configured properly. Please follow the instructions here check configuration. 

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