NOOooo. That would be bad, so we don’t allow it. Yes, we’ve saved you from yourself - you’re welcome. ;) If a refund has been issued within Shopify, Returnly will not allow a second refund. A pop-up message will appear alerting you that a refund has already been issued via Shopify. If you get this error and refund was not issued, please contact merchant success using the button in your dashboard or via

Please note: it is always a good idea (very prudent) to confirm that a refund in the correct amount was issued via Shopify anytime this screen is presented. 

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